Last Updated: 27 September 2026

At Clinovexa (“Clinovexa”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal and healthcare-related information entrusted to us.

Clinovexa is a healthcare technology platform designed to help clinics, doctors, hospitals, diagnostic centres, healthcare professionals, and their teams manage clinical and administrative operations through a centralized digital platform.

This Privacy Policy explains how we collect, use, process, store, protect, and disclose information when you visit www.clinovexa.com, create or use a Clinovexa account, use our applications or services, contact us, or otherwise interact with Clinovexa.

By accessing or using Clinovexa, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

The Clinovexa website
Clinovexa web applications and software
Mobile applications, where applicable
Registration and enquiry forms
Demo and subscription requests
Customer support channels
Communication channels such as email, SMS, WhatsApp, and telephone
Other services, features, or integrations provided by Clinovexa

Clinovexa may provide services to healthcare organizations that collect and manage information about their patients.

Where a healthcare organization uses Clinovexa to process patient information, that healthcare organization may determine what information is collected, why it is collected, and how it is used. Clinovexa generally processes such information to provide the requested technology and services.

2. Information We Collect

Depending on how you interact with Clinovexa, we may collect different categories of information.

A. Information Provided Directly by You

When you register, request a demo, subscribe to our services, contact us, or use our platform, we may collect:

Name
Email address
Phone/mobile number
Organization, clinic, or hospital name
Professional designation
Department or specialty
Business address
Billing information
Account credentials
Login and authentication information
Service and subscription details
Communication preferences
Information provided through support requests
Information contained in enquiries, feedback, or other communications

B. Healthcare and Patient Information

Depending on the features enabled by a healthcare organization, Clinovexa may process information entered into the platform by authorized users.

This may include:

Patient name
Age/date of birth
Gender
Contact information
Address
Appointment information
Medical history
Symptoms and clinical notes
Diagnosis information
Prescription information
Laboratory or diagnostic information
Treatment information
Doctor/consultation information
Billing and payment-related information
Insurance-related information
Documents and uploaded files
Follow-up and treatment records
Other information entered by the healthcare organization or its authorized users,

Healthcare organizations are responsible for ensuring that they have an appropriate legal basis and, where required, patient consent or authorization to collect and process such information. We are just providing platform, all data capturing and display methods are added as per hospital/doctors/clinic/pathology department.

C. Information Collected Automatically

When you access or use our website or platform, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Login information
Date and time of access
Pages or screens accessed
Features used
Session information
Referring website
General usage and interaction information
Error and diagnostic information
Security and audit information

This information helps us operate, secure, maintain, and improve the Clinovexa platform.

3. How We Use Your Information

We may use information collected through Clinovexa for purposes including:

Creating and managing user accounts
Providing access to Clinovexa services
Delivering healthcare management and administrative functionality
Managing appointments and schedules
Managing patient and clinical records as directed by authorized healthcare organizations
Managing billing, invoices, payments, and financial records
Managing prescriptions and healthcare documentation
Providing customer and technical support
Processing subscription and account information
Sending service-related communications
Sending important security, operational, or account notifications
Improving platform performance and functionality
Monitoring system reliability
Detecting and preventing fraud, abuse, unauthorized access, and security incidents
Maintaining audit logs and security records
Understanding product usage and improving user experience
Developing and improving Clinovexa features
Complying with applicable laws, regulations, legal processes, and governmental requests

We seek to process personal information only for legitimate, specified, and reasonably necessary purposes.

4. Healthcare Provider and Patient Data

Clinovexa is a technology platform and does not independently determine the clinical purpose of patient information entered by healthcare organizations.

Where a clinic, doctor, hospital, or other healthcare organization uses Clinovexa to manage patient information:

The healthcare organization determines what information is collected.
The healthcare organization determines how patient information is used.
Authorized healthcare users are responsible for the accuracy of information entered into the platform.
The healthcare organization is responsible for obtaining required patient notices, permissions, or consents.
Clinovexa processes platform data primarily to provide, maintain, secure, and support the services. We (clinovexa) are not liable for any data breach.

If you are a patient and your healthcare provider uses Clinovexa, questions regarding your medical records, treatment, or the collection and use of your health information should generally be directed to your healthcare provider.

5. AI and Automated Features

Clinovexa may offer AI-assisted or automated features, depending on the subscription and functionality enabled by the customer.

These may include features such as:

AI-assisted documentation
Intelligent workflow automation
Patient communication assistance
Appointment and follow-up automation
AI-assisted data processing
Chatbots or virtual assistants
AI-powered operational insights
Other AI-enabled healthcare workflow features

AI-generated or automated outputs are intended to assist users and should not automatically be treated as a substitute for professional medical judgment. Clinovexa doesn’t guarantee of any AI based data or results, we always recommend to take advice from authorised medical practitioner or medical staff only.

Healthcare professionals remain responsible for reviewing information and making appropriate clinical decisions.

Unless expressly stated otherwise in a separate agreement, Clinovexa does not sell patient information or use identifiable patient information for advertising purposes.

6. Marketing Communications

If you provide your contact information to Clinovexa, we may contact you regarding:

Clinovexa products and services
Product updates
New features
Subscription information
Demonstrations
Educational content
Offers and promotions
Industry updates
Relevant healthcare technology information

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that you may continue to receive essential service-related communications even after opting out of promotional communications.

7. Cookies and Similar Technologies

Clinovexa may use cookies and similar technologies to:

Enable essential website functionality
Maintain login and session functionality
Remember preferences
Improve website and application performance
Understand website traffic and usage
Analyze platform performance
Improve user experience
Measure marketing and advertising effectiveness
Support security and fraud prevention

Third-party analytics, advertising, communication, or technology providers may also use cookies or similar technologies when integrated with our website or services.

You may manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website or platform.

8. Third-Party Services and Integrations

Clinovexa may integrate with or use third-party service providers to provide and support certain functionality.

These may include providers for:

Cloud hosting and infrastructure
Data storage and backup
Email communication
SMS services
WhatsApp communication
Payment processing
Analytics
Customer support
Authentication
Security monitoring
AI services
Telephony and communication services
Software integrations and APIs or any required third-party system or APIs.

Third-party providers may process information on our behalf or as required to provide their respective services.

Where appropriate, we seek to implement contractual, organizational, and technical safeguards to protect personal information processed by such providers.

Third-party providers are responsible for their own privacy practices where they independently process information under their own terms.

9. Sharing and Disclosure of Information

Clinovexa does not sell personal information or patient information.

We may disclose or provide access to information where reasonably necessary for legitimate purposes, including to:

Healthcare organizations using Clinovexa (a SaaS based Product)
Authorized users of a customer account
Technology and infrastructure providers
Cloud hosting and storage providers
Communication service providers
Payment processors
Analytics and security providers
AI and technology service providers, where applicable
Professional advisers
Auditors and consultants
Government authorities or law-enforcement agencies where legally required
Parties involved in a merger, acquisition, restructuring, financing, or sale of business assets
Protect our rights, users, systems, or business

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

10. Data Security

Clinovexa takes reasonable technical and organizational measures designed to protect information against:

Unauthorized access
Unauthorized disclosure
Unauthorized modification
Loss or misuse
Destruction
Data breaches
Security threats
Other reasonably foreseeable risks

Depending on the service and technical architecture, security measures may include:

Encryption in transit
Encryption at rest where supported
Authentication and access controls
Role-based permissions
Audit logging
Backup and recovery mechanisms
Security monitoring
Infrastructure security controls
Regular security reviews
Vulnerability management
Administrative and organizational controls

However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of any customer data.

11. Role-Based Access and Account Security

Clinovexa may provide role-based access controls that allow healthcare organizations to determine which users can access specific information or functions.

Customers and administrators are responsible for:

Creating appropriate user accounts
Assigning appropriate permissions
Maintaining the confidentiality of login credentials
Removing or disabling unauthorized or inactive users
Reviewing user access periodically
Informing Clinovexa of suspected unauthorized access

Users should never share passwords or authentication credentials with unauthorised individuals. Any data loss or information in such case clinovexa will not be responsible at any circumstances.

12. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing our services
Maintaining customer and account records
Providing customer support
Meeting contractual obligations
Maintaining security and audit records
Resolving disputes
Complying with applicable legal and regulatory requirements
Protecting our legitimate business interests

For patient or healthcare information managed on behalf of a customer, retention may be determined by the healthcare organization and applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

13. Data Ownership and Customer Responsibilities

Unless otherwise agreed in writing, healthcare organizations and customers remain responsible for the information they enter into or manage through Clinovexa.

Customers are responsible for:

Ensuring that information collected through Clinovexa is accurate and lawful
Obtaining required patient consent or authorization
Providing appropriate privacy notices to patients
Configuring appropriate access permissions
Maintaining appropriate user access controls
Complying with applicable healthcare, privacy, and data-protection laws
Responding to patient requests where they are the responsible data controller or fiduciary
Ensuring that Clinovexa is configured appropriately for their operational requirements

Clinovexa provides technology and infrastructure to support these activities but does not replace the legal or professional responsibilities of healthcare providers.

14. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, including:

Right to access information about your personal data
Right to request correction of inaccurate information
Right to request deletion where legally applicable
Right to withdraw consent where consent is the basis for processing
Right to obtain information about processing activities
Right to raise a privacy-related grievance
Other rights provided under applicable data-protection laws

If your information is maintained by a healthcare organization using Clinovexa, you may need to contact that healthcare organization directly regarding your medical or patient records.

15. Withdrawal of Consent

Where we process personal information based on consent, you may withdraw your consent subject to applicable law and jurisdiction of Jaipur, Rajasthan, India Only.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may continue to be retained or processed where required to:

Comply with legal obligations
Fulfil contractual obligations
Resolve disputes
Prevent fraud or security incidents
Protect legitimate business interests
Maintain legally required records

16. Children’s Privacy

Clinovexa is primarily intended for healthcare organizations, healthcare professionals, staff, and authorized users.

Our services are not intended to knowingly collect personal information directly from children without appropriate authorization or consent where required by law.

Healthcare providers using Clinovexa remain responsible for ensuring appropriate consent, authorization, and safeguards when managing information relating to minors.

If you believe that personal information relating to a child has been improperly collected through Clinovexa, please contact us.

17. Data Transfers and International Processing

Depending on our technology infrastructure, service providers, customer requirements, and applicable agreements, information may be processed or stored in India or other jurisdictions.

Where personal information is transferred or processed outside the jurisdiction in which it was collected, we seek to implement appropriate contractual, technical, and organizational safeguards consistent with applicable data-protection requirements.

Enterprise customers may have additional data residency or processing requirements governed by their agreements with Clinovexa. But Customer will surely have such agreement with Clinovexa for any legal bound.

18. Data Breach and Security Incidents

If Clinovexa becomes aware of a security incident involving personal information, we will take reasonable steps to:

Investigate the incident.
Contain and mitigate its impact.
Assess the nature and scope of affected information.
Implement appropriate corrective measures.
Notify affected customers or authorities where required by applicable law.
Cooperate with customers and relevant authorities where appropriate.

Healthcare organizations remain responsible for notifying patients or other affected individuals where required by applicable law or their contractual obligations. But we are not responsible for any losses either physical or any information or any data.

19. External Links

The Clinovexa website or platform may contain links to third-party websites, applications, services, or resources.

Clinovexa is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy and terms of any third-party service before providing personal information.

20. Business Transfers

If Clinovexa is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of the transaction.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

Where required, affected customers or users will be notified in accordance with applicable law.

21. Compliance With Applicable Laws

Clinovexa seeks to comply with applicable privacy and data-protection requirements relevant to its operations and customers.

Depending on the nature of the service, customer, and jurisdiction, applicable requirements may include Indian data-protection and information-technology laws and regulations, contractual requirements, and other applicable privacy or healthcare regulations.

Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
New features or technologies
Changes in data-processing practices
Changes in applicable laws or regulations
Security or operational requirements
Business or organizational changes

When we make material changes, we may provide notice through the website, platform, email, or other appropriate communication channels.

The “Last Updated” date at the top of this Privacy Policy will indicate when the policy was most recently revised.

We encourage users to periodically review this Privacy Policy.

23. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact us.

Clinovexa Support

Website: www.clinovexa.com

Email: support@clinovexa.com

Phone: +91 97083 92990

Privacy / Grievance Contact

Name: Grievance Officer, Clinovexa

Email: support@clinovexa.com

Phone: +91 97083 92990

We will review and respond to privacy-related requests in accordance with applicable law and our contractual obligations. We are bound to follow rules of Govt. Of India Only.

24. Consent and Acknowledgement

By accessing or using the Clinovexa website, application, or services, or by submitting your personal information through our forms or communication channels, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, consent will be obtained through appropriate mechanisms before processing information for purposes requiring consent under applicable law.

Effective Date: 27 September 2026

Last Updated: 27 September 2026